FREQUENTLY ASKED QUESTIONS (FAQS)

• Will JCS remind me ahead of time about the date of the next visit?
• Can I change the time or date when I need to?
• How do I need to pay for the service?
• Who will be in charge of the cleaning?
• Do I have any responsibility for worker’s compensation, employment taxes, or insurance?
• Does someone need to be home to let the cleaning team inside?
• What happens if damage occurs during the cleaning?
• Will JCS use their own cleaning equipment and supplies?
• What should I do about my pets in the house?
• What happens if a room is messy?
• Can I ask the cleaning staff to move heavy furniture?
• What should I do with my security alarm system?
• What happens if the team cannot complete the cleaning job for a reason caused by the client?
• Cannot find your question?

*Will JCS remind me ahead of time about the date of the next visit?
Yes, normally we send reminders by email or phone the day before.

*Can I change the time or date when I need to?
This is always allowable with at least 48 hours’ notice. When short notice is given, there may be a fee if we are not able to re-schedule the team.

*How do I need to pay for the service?
Payment must be received by the day of service. Normally the client leaves a check on the kitchen counter.

*Who will be in charge of the cleaning?
One of the owners or associates will always be present with his/her helpers. The personnel are selected, trained, and supervised rigorously and JCS guarantees the quality and professionalism of our work. We do whatever possible to send the same personnel to your home, but we aren’t always able to accomplish this for various reasons.

*Do I have any responsibility for worker’s compensation, employment taxes, or insurance?
Absolutely none. JCS is in charge of all of these responsibilities.

*Does someone need to be home to let the cleaning team inside?
Not necessarily. The client can leave a copy of the key or the code to the security system. Both are closely guarded and managed exclusively by the owners of JCS. The client can also leave a key in a previously established hiding place known to both parties.

*What happens if damage occurs during the cleaning?
JCS will repair or replace the damaged property. If the case warrants, we will make a claim on our insurance.

*Will JCS use their own cleaning equipment and supplies?
Yes, we bring our own equipment and supplies. However, the client can offer a certain product if they like. We do prefer to use the client’s vacuum cleaner when possible, and a ladder if available.

*What should I do about my pets in the house?
Clients must secure their animals in a safe area away from our staff. Most of our team members are pet friendly, however aggressive animals must be locked away.

*What happens if a room is messy?
The room cannot be cleaned in this case, in order to allow the team to complete the rest of the job on time. For this reason , the client must make sure, the day before the cleaning, that the house is a CLUTTER-FREE environment.

*Can I ask the cleaning staff to move heavy furniture?
The terms of the insurance contract and the labor laws prohibit cleaning personnel from moving heavy objects or climbing tall ladders to reach high elevations.

 
*What happens if the team cannot complete the cleaning job for a reason caused by the client?
If JCS arrives the client’s place on a scheduled date to perform its service and the task cannot be performed due to any reason on the client’s responsibility (Client not at home, no key left, client changed its mind at that moment, etc.) a Lockout Fee equal to 25% of the agreed service price will be assessed on the client’s behalf.

*Cannot find your question?
Please send us an email with your question to angie at jcsboise.com  or call us at (208) 321-4595.